Shipping is calculated at checkout, so you see the cost before you pay.
You see the delivery window for your order at checkout, before payment.
You’ll receive a tracking link by email as soon as your order ships.
If a package is delayed or arrives damaged, contact us at support@myfrenchie.com and we’ll make it right.
The supplier uses total strap dimensions and a secondary weight guide.
| Size | Strap | Supplier weight guide |
|---|---|---|
| S | 1.5 × 45 cm | 1.5–5 kg |
| M | 2 × 50 cm | 5–10 kg |
| L | 2.5 × 52 cm | 7.5–15 kg |
| XL | 3 × 58 cm | 15–25 kg |
| 2XL | 4 × 70 cm | — |
Measure the dog's neck and allow a two-finger fit; weight alone does not determine collar size.
Every order is backed by our 30‑day happiness guarantee. If it’s not the right fit, you can return or exchange it within 30 days of delivery.
Items must be unused, in original condition and packaging. To start a return, email support@myfrenchie.com with your order number and we’ll send instructions.
Once we receive your return, refunds are issued to your original payment method within 5–7 business days. Sale items and gift cards are final sale.
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